YONWAYTECH LED Display Warranty Policy:
This Warranty Policy applies to LED display products (hereinafter referred to as “Products”) purchased directly from Shenzhen Yonwaytech Co., Ltd. (hereinafter referred to as “Yonwaytech”) and within Warranty Period.
Any products not purchased directly from Yonwaytech do not apply to this Warranty Policy.
The warranty period shall be in accordance with the specific sales contract or authorized quote PI. Please make sure warranty card or other valid warranty documents are in safekeeping.
Products shall be installed and used strictly aligned with the Installment Instructions and Cautions for Use stated in the product manual. If Products have defects of quality, materials, and manufacturing during normal use, Yonwaytech provides warranty service for Products under this Warranty Policy.
4;Warranty Service Types
4.1 Online Remote Free Technical Service
The remote technical guidance provided through instant messaging tools such as telephone, mail, and other means to help solve simple and common technical problems. This service is applicable for technical problems including but not limited to the connection issue of signal cable and power cable, system software issue of software use and parameter settings, and replacement issue of the module, power supply, system card, etc.
4.2 Return to Factory Repair Service
a) For problems of Products that cannot be solved by online remote service, Yonwaytech will confirm with the customers whether to provide returning to the factory repair service.
b) If factory repair service is needed, customer shall bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to Yonwaytech’s service station. And Yonwaytech will send back the repaired products or parts to customer and only bear one-way freight.
c) Yonwaytech will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs and custom clearance fees. Yonwaytech shall not be held liable for any defects, damages or losses of the repaired products or parts due to transportation or improper package
4.3 Provide On-site Engineer Service for Quality Issues
a) If there is a quality issue caused by product itself, and Yonwaytech believes the condition is necessary, on-site engineer service will be provided.
b) In this case, customer shall provide a fault report to Yonwaytech for on-site service application. The content of the fault report shall include but not limited to photos, videos, number of faults, etc., to enable Yonwaytech to conduct preliminary fault judgment. If the quality problem is not covered by this Warranty Policy after the on-site investigation of Yonwaytech’s engineer, customer shall pay travel expenses and technical service fees as sales contract or authorized PI.
c) Defective parts replaced by Yonwaytech’s on-site engineers shall be the property of Yonwaytech.